venITure DC Factory aims to respond within 48 hours to new support requests and provide an update at least every 72 hours for existing support requests, although we frequently respond much faster. Currently we can only provide support times for German time zone from 9:00 AM to 18:00 PM.
Our SLA covers only the products provided by venITureDC Factory
Standard Product Support Includes:
Help regarding purchased venITure DC Factory apps with a valid commercial license
Help regarding paid venITure paid DC Factory Apps under evaluation
Help with issues during installation of venITure of DC Factory Apps
Help with issues during venITure during DC Factory Apps upgrades, except when outlined in Documentation
Help troubleshooting problems with venITure with DC Factory Apps
Help identifying workarounds related to venITure to DC Factory Apps
Standard Product Support Does Not Include:
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Our Head Office is based in CologneZagreb, Germany Croatia and so our core business hours are Monday — Friday, 09:00 — 17:00 German Croatian time. Our Standard Product Support Service is closed during all german Croatian holidays.
How to Log a Support Request
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